Условия за ползване



Thank you for visiting our website.


  1. Who we are

This website is owned and operated by ILMATEX EAD, registered in Bulgaria, 17 Europe Boulevard 2800, Sandanski. Our registered VAT number is BG 201463754

UNDERS is part of the ILMATEX EAD Group (Thereof referred to as “UNDERS”, “we”, “us” or “our”).


  1. Communication

If you wish to contact us, please call +359 746 32647 or e-mail us at - info@ilmatex.com. If you wish to lodge a complaint or even make a suggestion about our website, our postal address is 17 Europe Boulevard 2800, Sandanski, Bulgaria.

Any communication relating to the use of this website is conducted in the English Language. Any communication referring to the use of this website is conducted in the language of the terms of use.

We may contact you or communicate with you, as regulated by law and in accordance with our Privacy Policy, only through electronic means of communication. 


  1. Terms and conditions of use of our website

The terms of use mentioned below apply to the use of this website.  


We recommend that you read the following terms and conditions of use carefully before using this website. This document together with our Terms of Purchase, our Privacy Policy and our Cookie Policy govern the use of our website.

If you choose to access our website and continue browsing, including registering, ordering products (see our Terms of Purchase here), opening an account or enjoying its services in any lawful way, you are confirming that you understand and accept these Terms, as well as the fact that they are legally binding.

If you disagree with our website Terms, we recommend that you stop using this website, as further browsing signifies your approval.

The services of our website are oriented towards your personal use only. You should refrain from using, sharing, copying, saving, editing, distributing or communicating to the public our content, webpage material, codes, algorithms or the software we may use by any means, for business, commercial or other professional purposes. 

You should always use our website in compliance with the law, while respecting the rights of other users. Should you perform or attempt to perform any illegal use of our website or pursue any illegitimate purposes through it, we shall inform the competent authorities and implement all necessary technical measures to exclude you from further using our website.



  1. Intellectual property rights

All intellectual property rights, including trademark, design and copyright, as well as computer software, structure, content, text and pictures of the website are exclusively owned by us or we have lawfully obtained a license for exclusive use.  Using our website does not grant you any rights whatsoever. Any unauthorized or unlawful reproduction, imitation, distribution or exploitation of the website’s content is strictly forbidden and constitutes an infringement of our rights which can result in legal repercussions. The same applies for the content we upload to our social security platforms.  


  1. Your submissions

By submitting any material to our website or to our social media profiles, including ideas, pictures, comments, etc. you authorize us to use, distribute and exploit them at our discretion, as long as this does not constitute an infringement of your personal data or third-party intellectual property rights. Therefore, your submissions are not considered confidential and you are not entitled to any sort of compensation, unless otherwise regulated by law. Please do not make submissions if you are below the age of 18.

Your submissions must be in the English language.

You must not submit content with:

  1. Unnecessary personal data or intellectual property rights of ours or of third parties.
  2. Impolite, inappropriate, offensive, abusive, harassing, sexually explicit, racist or defamatory statements.
  3. Advertisements of third-party products or services.


  1. Creating an account

If you decide to register on our platform and create an account on the website, you should be at least 18 years old. Please make sure that the personal information you provide is true and accurate. As your personal details may change in the future, you should update your account information regularly.

You should be aware that you bare full responsibility for any illicit activity or inappropriate use of your account. We suggest that you use a strong password to protect your account. 

If you detect unauthorized access to or use of your account, you must contact us immediately, so that we implement the appropriate measures without delay.


  1. Liability

We work hard to enhance users’ safety while browsing and to ensure efficient functioning of our website, so that you can make the most out of it. In this context we use IT equipment to enable safe and undisrupted navigation, free from viruses or other malware. However, we cannot fully eliminate the possibility of errors on our website material or of encountering malware. Besides, our website may include links which lead to other websites that you may want to access, the content of which cannot be controlled by us. Therefore, despite the precautionary measures we implement, we cannot not guarantee absolute safety during navigation, as the danger of technical malfunctions and coming across undesired content is always lurking while browsing on the internet. For that reason, we waive any liability, to the extent that it is allowed by law, as a result of any sort of malware threat or infection, computer or database attacks to our website or undesirable content exposure on our or on third-party websites, inducing liability for damages or losses to the user or their property.

Still, there is much that you can do to protect yourself during browsing. We suggest that you make responsible use of the internet to minimize the risk of encountering malicious content which is potentially harmful for your device. This can be achieved, for example, by browsing carefully, so that you do not access suspicious links and pop-up windows in the web, as well as by having the necessary equipment to maintain the safety of your device, such as installing an antivirus software. 

Furthermore, we shall not assume liability for other users’ actions and submissions which do not comply with the present terms of use or the legislation in force. We do not interfere with your browsing in any way, which means that you are fully liable for the use you make of the website. The same applies for the submissions you make to social media profiles that we operate, such as on Facebook or Instagram etc. Thus, we are not responsible for opinions, posts or other types of submissions you make while using social networks. Bear in mind that material you post on our social networking platforms, e.g., in the comment section, must also be in accordance with these Terms. We reserve the right to delete any submissions that do not comply with the present terms of use.


  1. Waiver

Any lack of or delay in exercising our rights as derived by these Terms of use constitutes neither a waiver nor a limitation of those rights and does not impede us from exercising them at our discretion. A waiving of rights on our part can only be made in writing and shall expressly mention the specific rights that are stipulated in these Terms.  


  1. Partial invalidity

If any of these Terms and conditions is determined to be void, unlawful or unenforceable to any extent by any competent jurisdiction, the remaining terms and conditions shall continue to be in force.


  1. Entire agreement

These Terms of use and any document that refers to them constitute the Entire agreement made between you as a user of our website and us, and supersede all previous terms and conditions.


  1. Applicable law and jurisdiction

Any controversy or dispute that may arise from the use of this website shall be governed by the Greek legislation and shall be subject to the non-exclusive jurisdiction of the Courts of Thessaloniki, Greece. This term shall not affect or limit any consumer rights you might have, as regulated by law.


  1. Modification of Terms of use

We may review the Terms of use of this website from time to time, therefore we suggest that you consult the specific sections of our Legal Information regularly. Please keep in mind that any processing of your personal data while browsing or using the services of our website is regulated by our Privacy and Cookie policy (find out more here).